SocialWellth is committed to providing its clients and end users with objective, well-balanced, up-to-date, and inspiring health content and health management tools. In order to facilitate this goal, SocialWellth has established the following standards:
- Minimum standards for any health content and health management tools published by SocialWellth;
- Additional standards for health management tools published by SocialWellth;
- Minimum qualifications for authors and reviewers of health content published by SocialWellth;
- Additional qualifications of authors and reviewers of health management tools published by SocialWellth;
- Minimum disclosures regarding conflicts of interest;
- Adherence by third party providers to SocialWellth’s Editorial Policy in conjunction with a formal Delegation Agreement.
Standards for Health Content and Health Management Tools
- All health content must comply with the standards set forth by evidence-based medical guidelines, government agencies, and peer-reviewed literature.
- All health content must be reviewed by a licensed physician at least once every two years. Notwithstanding, drug database content is subject to separate review timelines, as dictated by safety alerts and regulations. Reviews of content on specialized medical topics must be performed by licensed clinicians specializing in those areas.
Additional Standards for Health Management Tools
In addition to the health content standards set forth above, the following standards also apply to all health management tools published by SocialWellth.
1. SocialWellth discloses the following information on the web site as it relates to each health management tool:
a. Author name, credentials and affiliations
c. Scientific basis for the tool
d. Description of how the tool is maintained, including a description of the evaluation/review process and the date of the last review or update
This information is neither intended nor implied to be a substitute for professional medical advice, nor is it intended to be used for medical diagnosis, treatment or for emergency health situations. The service is presented for the sole purpose of disseminating health information. It is not intended and must not be taken to be the provision or practice of medical, nursing or professional health care advice or services in any jurisdiction. Always seek the advice of your physician or other qualified health provider prior to starting any new treatment or with any questions you may have regarding a medical condition.
Standards for Authors and Reviewers of Health Content and Health Management Tools
- All authors and reviewers of health content published by SocialWellth must meet the following minimum qualifications:
- Where applicable, authors and reviewers should be credentialed in the fields of Medicine, Public Health, and/or Psychology.
- Where applicable, authors and reviewers should be licensed and/or Board Certified in their State of Residence.
i. All licensed professionals’ credentials must be current at the time the publications is created, reviewed and submitted for publication.
ii. All licensed professionals who are employed on a part-time or full-time basis to create or review editorial content must demonstrate that their licenses are current on the date of hire, and must maintain such licenses during the term of their employment.
iii. The credentials of all authors and reviewers must be verified at least once every three years by the employer.
- Violation of this policy, including adverse change in licensure or certification status and/or failure to notify SocialWellth of such change, may result in corrective action up to and including termination of employment or contract.
- Source or author name and date of last review must be disclosed on the page where the health content appears.
- The SocialWellth editorial team meets on a quarterly basis to review selected health content and tools, and to discuss relevant issues, concerns, and opportunities.
- The editorial team reviews representative samples of licensed health content and health management tools on a regular basis to ensure quality and compliance with medical guidelines. Our Standard Operating Procedures for Updating Evidence provides guidelines for such reviews and updates. Any identified issues are brought before the Quality Oversight Committee (QOC) for review and action.
- It is the responsibility of the health content provider to continuously review and ensure regular updates of all health content. In situations where the health content or health management tools are provided by a third party, SocialWellth promptly provides critical user feedback to such third party and monitors to ensure that all appropriate updates are timely made.
Additional Standards for Review of Health Management Tools
In addition to the review standards set forth above, review standards for health management tools include the following:
- Health management tools are reviewed annually and more frequently if needed or if dictated by the guidelines in our Standard Operating Procedure for Updating Evidence.
- Updates will be made based on results of annual review, and on an as-needed basis based on feedback from customers and participants and/or user acceptance testing.
- The process for identifying areas for revision or development is as follows:
- Need is identified by QOC, editorial team, staff, customer, or participant feedback.
- Identified risks areas (i.e. contributing adversely to the health, safety or welfare of a user or client) are brought to the attention of the QOC and given highest priority to rectify.
- Change request is created by the issue sponsor and submitted to the Change Control Board (CCB) for review and prioritization.
- If the CCB approves the change request, the update is prioritized according to urgency. Low to moderate priority change requests will be implemented in the next regularly scheduled release, whereas high priority change requests will be implemented as soon as is feasible. Quality Assurance testing is performed in order to verify the update.
- QOC reviews approved CCB-approved content-related change requests on a quarterly basis.
Conflict of Interest
SocialWellth is committed to providing high quality health content that is free of bias and self-interest.
A conflict of interest includes engagement in an activity that presents potential gain, whether financial or otherwise, in a manner that compromises the objective professional standards expected of our health content providers.
The following may represent a conflict of interest as it relates to health content:
- Financial interest, whether direct, indirect, or predictable, relative to the financial interest of self, relative, business partner, or other affiliated person or organization.
- A significant relationship with any person or institution that may have a personal interest.
- Acceptance of gifts or other gratuities which may place the content provider or under any obligation that could affect business relations.
It is the responsibility of the health content provider to disclose to all potential conflicts of interest. Any potential conflicts of interest must be brought to the attention of the CEO and/or Head of Product Delivery and Technology Services. If appropriate, potential conflicts of interest will be brought before the Quality Oversight Committee (QOC), and will be disclosed on the website if deemed necessary.
Any links from the SocialWellth platform to external websites will be thoroughly vetted for quality and appropriateness. When evaluating and choosing sites to link to for health content purposes, we will give preference to non-profit organizations or governmental agencies, sites with clearly-stated missions and goals, sites that feature up-to-date content developed and reviewed by qualified staff, and sites that provide in-depth information with a focus on specific diseases or health topics.
Since we license health content from third-party providers, we review any applicable linking policies to ensure that their standards are in keeping with our own. Should external links be added to our licensed content, our editorial team will review each linked site and approve or deny according to our policy.
Our technical team conducts an annual automated test of all links on the platform in order to ensure proper functionality. Should external links be added, our annual test will ensure their functionality, and as an added step, our editorial team will perform a concurrent review of these external links to ensure appropriateness per our linking policy standards.
Claims of Therapeutic Benefit
SocialWellth is committed to providing factual, high-quality health information. Since we license health content from third party providers, we review their policies on claims of therapeutic benefit in order to ensure that the content we license is evidence-based, up-to-date, and appropriately referenced. We also periodically review representative samples of licensed content in order to verify adherence to these policies.
The SocialWellth platform features several health-related tools, including our Health Assessment and condition-specific Target Assessments. The editorial team ensures that these tools are periodically reviewed per policy guidelines and the Standard Operating Procedure for Updating Evidence to ensure that any claims of therapeutic benefit are appropriate and well-referenced
Third Party Providers
In situations where SocialWellth contracts with third parties to provide health content, health management tools, or reviews, (“Provider”) Provider must agree to comply with this Editorial Policy. Prior to entering into any such agreement, SocialWellth will review the Provider’s Editorial Policies and Procedures to verify compliance and require Provider to enter into a Delegation Agreement to ensure ongoing compliance during the contract term through the following:
- Review of the Provider Editorial Policies and Procedures prior to execution of the Agreement to ensure compliance with this Policy and URAC’s editorial standards.
- Review any proposed changes to Provider Editorial Policies and Procedures during the Term of any agreement to verify ongoing compliance with this Policy and URAC’s standards.
- Provide prompt written notice to Provider in the event of a change, or anticipated change, in URAC’s editorial standards which will likely cause the Provider Editorial Policies and Procedures to become non-compliant, and assist Provider in taking immediate action (but in no event more than ten (10) business days) to avoid or remedy the non-compliance.
- Provide prompt written notice to Provider if Company determines that at any time during the term of any agreement, Provider is not in compliance with the SocialWellth’s approved version of the Provider Editorial Policies or Procedures, and allow Provider ten (10) business days to remedy the non-compliance.
- Terminate any Provider agreement, if SocialWellth determines that the Provider Editorial Policies and Procedures are not in compliance with URAC’s editorial standards, and Provider has failed to cure such non-compliance within the allowable cure period.